FAQ's

Frequently Asked Questions (FAQs)

1. Are your products authentic?

Yes. Imported Foods Co (Shyam Communication). offers genuine imported food and beverage products sourced through trusted suppliers and distribution channels. Product packaging may vary depending on the country of origin, manufacturer updates, or packaging changes.

2. Do you deliver across India?

Yes. We deliver to most serviceable locations across India through our trusted courier and logistics partners.

3. How long does delivery take?

Estimated delivery times are:

a)Metro Cities: 2–5 business days

b)Other Cities & Towns: 3–7 business days

c)Remote Areas: 5–10 business days

Delivery times may vary depending on courier operations, weather conditions, public holidays, unforeseen circumstances, and the delivery location.

4. How can I track my order?

Once your order has been shipped, you will receive your tracking details via email and/or SMS, where applicable.

You can use the tracking number provided to monitor the status of your shipment.

5. Can I cancel my order?

Yes. Orders can be cancelled only before they are processed or dispatched.

Once an order has been shipped, it cannot be cancelled. If applicable, you may be eligible for a return or refund according to our Return & Refund Policy.

6. Can I return my order?

Returns are accepted only in cases where:

You receive an incorrect product.
You receive a damaged product.
You receive a defective product.
You receive a product that has expired at the time of delivery.
Your order is incomplete or contains missing items.

Due to food safety and hygiene requirements, opened or consumed food and beverage products cannot be returned unless the issue was present at the time of delivery.

Please refer to our Return & Refund Policy for complete details.

7. How do I request a refund?

Please contact our customer support team within 48 hours of delivery and provide:

Order Number
Customer Name
Contact Number
Clear photographs of the product
Photographs of the shipping package and packaging
Unboxing video, wherever possible
A brief description of the issue

Our support team will review your request and provide an appropriate resolution.

8. How long does it take to receive a refund?

Approved refunds are generally processed within 5–7 business days.

The time required for the amount to reflect in your account may vary depending on your bank, payment gateway, or payment provider.

9. What payment methods do you accept?

We accept secure payment methods including:

UPI
Credit Cards
Debit Cards
Net Banking
Digital Wallets
Cash on Delivery, where available

Available payment options may vary depending on your location and order.

10. Do you provide GST invoices?

Yes. A GST invoice is provided for eligible orders in accordance with applicable tax requirements.

11. Are all products in stock?

We regularly update our inventory. However, in rare circumstances, a product may become unavailable after an order has been placed.

If this happens, our customer support team may contact you to offer an alternative product or an applicable refund.

12. Why may product packaging differ from the website images?

Manufacturers may update product packaging, labels, designs, or artwork without prior notice.

Therefore, the packaging received may differ slightly from the images displayed on our website. Such changes do not necessarily indicate that the product is different or inauthentic.

13. Do you offer international shipping?

Currently, Imported Foods Co (Shyam Communication). delivers only within India, unless international shipping is specifically stated or made available on our website.

14. How should imported food products be stored?

Please always follow the storage instructions printed on the product packaging.

Unless otherwise specified by the manufacturer, products should generally be stored in a cool, dry place away from direct sunlight and excessive heat.

Certain products may have specific storage requirements. Please follow the manufacturer's instructions wherever applicable.

15. How can I contact customer support?

You can contact Imported Foods Co (Shyam Communication). using the details below:

Business Name: Imported Foods Co (Shyam Communication)

Website: www.importedfoods.in

Email: business@importedfoods.in

Customer Support Phone: +91 99985 28967

Business Address:
SHOP NO. 4, DARJI PANCH NI WADI, PAR FALIYA,
NAVSARI – 396445, GUJARAT, INDIA

Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM IST

16. Are product prices inclusive of taxes?

Prices displayed on our website are presented as applicable to the order. Any applicable taxes are calculated in accordance with applicable Indian laws and displayed before you complete your purchase.